Organic Flu mix

Ready to ship in 1-3 business days

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Shipping Policy

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We send out nationwide via pudo locker to locker and locker to door. Please select which you prefer at checkout.

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Refund Policy

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Refund Policy for Herbal Products
by Real Makhoi

We’re committed to providing high-quality herbal products and a positive customer experience. If you're not fully satisfied with your purchase, please review our refund policy below.

Returns and Refunds

Due to the perishable and personal nature of herbal products, we accept returns within 7 days of delivery only for items that are damaged, defective, or incorrect.

We do not accept returns for opened or used products, or for reasons of taste or personal preference.

Eligibility for Refund

To be eligible for a refund or replacement:

Your item must be unused and in its original condition and packaging.

Proof of purchase (order confirmation or receipt) is required.

You must contact us within 7 days of delivery at richardblows@gmail.com, including your order number and a clear photo of the issue.

Non-Refundable Items

We do not offer refunds or exchanges on:

Opened or used herbal products

Customized herbal blends

Clearance or sale items

Gift cards

Refund Process

If your request is approved:

A refund will be issued to your original payment method within 5–10 business days, or

A replacement item will be shipped, based on availability and your preference.

You’ll receive a confirmation email once your refund has been processed.

Shipping Returns

If a return is required, please send the product to:
Real Makhoi
Attn: Returns Department
95 Eleventh Avenue Retreat
Cape Town, South Africa

Customers are responsible for return shipping costs unless the item was damaged or incorrect upon arrival.

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Need Help?
Email us at richardblows@gmail.com — we’re happy to assist.